Privacy Policy
Last updated: September 2026
This Privacy Policy explains how LMA Techs ("we", "us", "our") collects, uses, and protects information through the Wellness salon, gym, and clinic management platform (wellness.lmatechs.com), including our use of the WhatsApp Business Platform to send automated messages on behalf of registered businesses.
1. Information We Collect
- Business account details: salon/gym/clinic name, owner name, phone number, email, address.
- Client details entered by our business users: client name, phone number, and appointment or purchase history relevant to running their business.
- WhatsApp messaging data: phone numbers messages are sent to, message content sent via approved templates, delivery status, and read receipts.
- Payment records related to platform subscriptions (manually processed; we do not store full card numbers).
2. How We Use Information
- To operate core platform features: appointment booking, point-of-sale, client management, and subscription billing.
- To send automated WhatsApp messages (appointment reminders, receipts, review requests) on behalf of the business using our platform, via the WhatsApp Business Platform (operated by Meta).
- To maintain fiscal compliance records where required by the Punjab Revenue Authority (PRA).
- To improve platform reliability and troubleshoot technical issues.
3. Sharing of Information
We share the minimum information necessary with the following third parties:
- Meta Platforms, Inc. — phone numbers and message content are transmitted through the WhatsApp Business Platform (Cloud API) to deliver messages. Meta's own privacy policy governs their handling of this data.
- Payment processors (e.g. JazzCash) — for processing subscription payments.
We do not sell client or business data to any third party.
4. Data Retention
Business and client data is retained for as long as the business maintains an active account with Wellness. WhatsApp message logs (delivery status, timestamps) are retained for reporting purposes and can be deleted on request.
5. Data Security
Access tokens and sensitive credentials are stored securely. Access to client data is restricted to the business account that owns it and platform administrators for support purposes.
6. Your Rights
You may request access to, correction of, or deletion of your data at any time. See our Data Deletion Instructions for details.