Data Deletion Instructions

Last updated: September 2026

If you would like your personal data (including WhatsApp messaging records) removed from the Wellness platform, operated by LMA Techs, you can request deletion using either of the methods below.

Option 1: Request via Email

1. Send an email to ask@lmatechs.com with the subject line "Data Deletion Request".
2. Include the phone number and/or business account name associated with your data.
3. We will confirm receipt within 3 business days and complete deletion within 30 days.

Option 2: Request via the Business You Interacted With

If you received messages from a salon, gym, or clinic using Wellness, you may also contact that business directly and ask them to remove your client record. This will delete your contact details and message history associated with their account.

What Gets Deleted

• Your phone number and contact details stored in our client records.
• WhatsApp message logs (content, delivery status) associated with your number.
• Any appointment or purchase history linked to your client record.

Note: records that must be retained for fiscal/tax compliance purposes under Punjab Revenue Authority (PRA) regulations may be retained for the legally required period even after a deletion request, but will not be used for any other purpose.

Meta Platform Data

Message data processed through the WhatsApp Business Platform is also subject to Meta's own data deletion policies. You can find more information at Meta's WhatsApp data controls.

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